Customer Service Executive

Vrinda International; Navi Mumbai; On-site; INR 200,000 - 280,000; Full time

Job summary

Vrinda International is seeking a Customer Service Executive in Navi Mumbai to act as the primary contact for clients, resolving inquiries and fostering long-term relationships. The role emphasizes delivering exceptional service while driving sales opportunities in a dynamic IT services environment.

The ideal candidate will handle inquiries via calls, maintain CRM records, and promote services through consultative interactions, ensuring high customer satisfaction and accurate documentation of

Qualifications

• Minimum of 6 months of relevant work experience in a customer-facing role.
• Demonstrated orientation towards sales and a proactive approach to meeting targets.
• Proven ability to handle customer queries efficiently and effectively.
• Strong foundation in Customer Relationship Management (CRM) principles.
• Excellent verbal communication skills with fluency in voice-based processes.
• Comprehensive understanding of customer service standards and best practices.

Responsibilities

• Manage inbound and outbound calls to address customer questions and provide timely solutions.
• Utilize effective verbal communication skills to guide clients through processes and ensure satisfaction.
• Build and maintain strong rapport with customers to enhance overall relationship management.
• Identify opportunities to promote services and drive sales initiatives through consultative interactions.
• Handle customer complaints and technical queries with professionalism and accuracy.
• Document interactions and maintain detailed records of customer communications.

Skills

Customer service

Sales orientation

CRM

Verbal communication

Job description

Vashi, Navi Mumbai, India

Job Description

Customer Service Executive

Summary

We are seeking a motivated Customer Service Executive to join our IT Services team. In this vital role, you will serve as the primary point of contact for clients, ensuring their inquiries are resolved efficiently while fostering long-term positive relationships. The position is ideal for an individual with a strong drive to deliver exceptional service and a keen interest in sales, operating within a dynamic environment that values clear communication and prompt issue resolution.

Responsibilities

• Manage inbound and outbound calls to address customer questions and provide timely solutions.
• Utilize effective verbal communication skills to guide clients through processes and ensure satisfaction.
• Build and maintain strong rapport with customers to enhance overall relationship management.
• Identify opportunities to promote services and drive sales initiatives through consultative interactions.
• Handle customer complaints and technical queries with professionalism and accuracy.
• Document interactions and maintain detailed records of customer communications.

Requirements

Requirements:

• Minimum of 6 months of relevant work experience in a customer-facing role.
• Demonstrated orientation towards sales and a proactive approach to meeting targets.
• Proven ability to handle customer queries efficiently and effectively.
• Strong foundation in Customer Relationship Management (CRM) principles.
• Excellent verbal communication skills with fluency in voice-based processes.
• Comprehensive understanding of customer service standards and best practices.