Customer Service Executive (Voice Process)

Vrinda International; Navi Mumbai; On-site; INR 200,000 - 280,000; Full time

Job summary

Vrinda International is seeking a Customer Service Executive (Voice Process) in Ghansoli, Navi Mumbai. You will handle international inbound and outbound calls, resolve inquiries, and maintain high levels of customer satisfaction. Strong English communication and empathy are essential for this role.

The position requires basic computer skills and a willingness to work rotational shifts to support 24/7 service availability for US and Canada markets.

Qualifications

• Customer-facing experience is preferred.
• Excellent spoken English for international calls.
• Ability to de-escalate situations with empathy.
• Strong problem-solving and quick decision-making during calls.
• Working knowledge of basic computer operations and software applications.
• Willingness to work in rotational shifts to support 24/7 service.

Responsibilities

• Handle customer inquiries via voice channels for international markets (US/Canada).
• Conduct inbound and outbound calls to resolve queries and log interactions accurately.
• Provide timely solutions and maintain high customer satisfaction.
• Maintain professional English communication during all client interactions.
• Utilize basic computer systems to navigate and update records.
• Adhere to rotational shift schedules to ensure continuous service availability.

Skills

Customer service

English communication

De-escalation

Problem solving

Basic computer skills

Rotational shifts

Job description

Customer Service Executive (Voice Process)

Ghansoli, Navi Mumbai, India

Job Description

Summary

We are seeking a dedicated Customer Service Executive to join our IT Services team, focusing on a voice-based process handling inquiries for international markets in the US and Canada. This pivotal role is designed to ensure high levels of customer satisfaction by effectively resolving queries and managing client interactions through both inbound and outbound communication channels. The position offers an opportunity to develop strong communication skills within a dynamic environment that values problem-solving abilities and adaptability to rotational shift schedules.

Responsibilities

• Manage and resolve customer inquiries efficiently through voice channels, ensuring a positive experience for clients.
• Execute inbound and outbound calling activities with a focus on international customer segments.
• Apply effective problem-solving techniques to address customer issues and provide timely solutions.
• Maintain professional and clear English communication during all client interactions.
• Utilize basic computer knowledge to navigate systems and log interaction details accurately.
• Demonstrate flexibility by adhering to a rotational shift schedule to support 24/7 service availability.
• Prioritize customer satisfaction in every interaction to uphold the organization's service standards.

Requirements

Requirements:

• Possess at least 6 months of relevant work experience in a customer-facing role.
• Demonstrate proficiency in English communication suitable for international voice processes.
• Exhibit strong skills in customer handling and the ability to de-escalate situations with empathy.
• Show aptitude for problem-solving and quick decision-making during live calls.
• Have a working knowledge of basic computer operations and software applications.
• Be comfortable working with rotational shifts to meet operational demands.
• Display a genuine interest in delivering exceptional customer service and building client relationships.