CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Sultanpur; On-site; INR 250,000 - 400,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a candidate for a lending/financial services role in Sultanpur, UP. You will promote products, build relations with customers, and handle day-to-day branch transactions, contributing to profitability and customer financial well-being.

Freshers or candidates with up to 1 year in lending may apply. A graduate qualification is required, with strong communication in local language and English.

Qualifications

• Knowledge of the lending/financial services domain.
• Ability to cross-sell and upsell financial products to customers.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets to support branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referrals.
• Handle day-to-day transactions and valuables.
• Maintain data and records for daily transactions.
• Retain customers by improving their financial well-being.

Skills

Process Knowledge

Cross Selling

Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services