CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Chittoor; On-site; INR 180,000 - 280,000; Full time

Benefits offered by this job

None

Job summary

PeopleStrong in India, Andhra Pradesh, Chittoor, seeks a Graduate with 0-1 year in lending/financial services to join our branch network. You will engage with customers, promote financial products, and help build lasting relationships while supporting daily branch operations.

You will be responsible for cross-selling, handling transactions, and maintaining accurate records, contributing to branch profitability and the overall financial well-being of customers in the region.

Qualifications

• Process knowledge and orientation are required.
• Cross-selling and upselling skills are essential.
• Business development capabilities are valued.
• Strong communication skills in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence and branch functioning.
• Promote and maintain positive relations with contacts, customers, and prospects.
• Achieve productivity to meet branch profitability targets.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by improving financial well-being.

Skills

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services