CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Markapuram; On-site; INR 300,000 - 500,000; Full time

Job summary

PeopleStrong in India is seeking a role in lending/financial services to promote products and drive cross-sell opportunities while building strong relationships with customers and prospects. You will support day-to-day transactions, maintain accurate records, and help achieve branch profitability while contributing to the financial well-being of the common man through responsible service delivery.

Fresh graduates or candidates with up to one year of experience are welcome, with emphasis on

Qualifications

• Must have process knowledge and orientation.
• Strong cross-selling and upselling ability.
• Experience or familiarity with business development.
• Good communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and branch functioning.
• Promote and maintain positive relations with contacts, customers, and prospects.
• Achieve productivity targets to contribute to branch profitability.
• Cross-sell and upsell products at every opportunity.
• Drive marketing activities and referral programs for customer acquisition.
• Handle day-to-day transactions and valuables and maintain records.
• Retain customers by improving financial well-being for the common man.

Skills

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services