CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Annamayya; On-site; INR 250,000 - 400,000; Full time

Job summary

PeopleStrong is seeking a dynamic Graduate with fresh or minimal experience for a role focused on lending/financial services. You will ensure branch efficiency, promote products, and work on referral programs to grow the customer base. Strong communication in local language and English is essential.

Responsibilities include daily transactions, data upkeep, and customer retention aimed at improving financial well-being for the community.

Qualifications

• Process knowledge and orientation required.
• Ability to cross-sell and upsell products.
• Experience or interest in business development for financial services.
• Strong communication skills in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence across branches.
• Promote products and services; consistently cross-sell and upsell at every opportunity.
• Drive marketing activities and referral programs for customer acquisition.
• Handle day-to-day transactions and maintain data and records of daily activities.
• Retain customers by enhancing financial well-being for the community.

Skills

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services