Customer Care Executive - Blended (Chat)

Startek (Aegis Customer Support Services Pvt. Ltd.); Gurugram District; On-site; INR 180,000 - 280,000; Full time

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) is seeking a Chat Support Executive to handle customer queries via chat and provide quick, accurate resolutions. The role requires 1–2 years of experience, strong written communication skills, and a customer-focused approach. Basic computer knowledge is also essential.

The position is full-time and based in Gurugram, Haryana, India, offering an opportunity to contribute to a professional support team with growth potential.

Qualifications

• 1–2 years of experience in chat support.
• Strong written communication skills.
• Customer-focused attitude and professionalism.
• Basic computer knowledge and typing skills.

Responsibilities

• Handle customer queries through chat support.
• Provide accurate information and timely resolutions.
• Maintain professional and polite communication.
• Understand customer concerns and provide appropriate solutions.
• Follow defined processes and quality guidelines.
• Maintain accurate records of customer interactions.
• Escalate unresolved issues to the concerned team.
• Achieve assigned productivity and quality targets.
• Handle multiple chats efficiently when required.
• Ensure a positive customer experience.

Skills

Chat support

Written communication

Customer focus

Basic computer knowledge

Job description

Job Title: Chat Support Executive

Department: Customer Support

Experience: 1-2 Years

Employment Type: Full-Time

Job Summary

We are looking for a Chat Support Executive to handle customer queries through chat and provide quick, accurate, and professional resolutions. The candidate should have good written communication skills, basic computer knowledge, and a customer-focused approach.

Roles & Responsibilities

• Handle customer queries through chat support.
• Provide accurate information and timely resolutions.
• Maintain professional and polite communication.
• Understand customer concerns and provide appropriate solutions.
• Follow defined processes and quality guidelines.
• Maintain accurate records of customer interactions.
• Escalate unresolved issues to the concerned team.
• Achieve assigned productivity and quality targets.
• Handle multiple chats efficiently when required.
• Ensure a positive customer experience.