Customer Support Executive - Non-Voice/Blended

Stelling Technologies; Ernakulam; On-site; INR 250,000 - 450,000; Full time

Job summary

Stelling Technologies is seeking a customer support executive in India who can identify customer concerns and provide timely assistance. The role requires proficiency in Hindi and English, excellent communication, and the ability to upsell services where applicable.

You will coordinate with multiple teams to ensure prompt responses to inquiries, log communications accurately, and work on rotational shifts. A strong focus on customer satisfaction and achieving sales targets is essential for

Qualifications

• Strong verbal and written communication skills.
• Ability to handle customer queries promptly and courteously.
• Knowledge of company products and services is a plus.
• Willingness to upsell where applicable.

Responsibilities

• Identify customer concerns and provide timely support for their queries.
• Be proficient in our products and services and communicate effectively to the customer.
• Respond to queries from customers and provide timely support when requested.
• Coordinate with multiple teams to ensure timely responses to inquiries.
• Collect customer feedback and upsell our services where applicable.
• Ensure all communications are logged timely and accurately.
• Meet individual sales targets without fail.
• Be flexible to work on rotational shifts.

Skills

Communication skills

Interpersonal skills

Hindi proficiency

English proficiency

Customer support

Product knowledge

Sales orientation

Job description

Desired Experience & Skills

• Identifycustomerconcerns and provide timelysupportfor their queries.
• Be proficient in our products andservicesand communicate effectively to thecustomer.
• Responding to queries fromcustomersand giving timelysupportwhen requested.
• Coordinating with multiple teams to ensure the timely response to inquiries.
• Collectingcustomerfeedback and upselling ourserviceswherever applicable.
• Ensure all communications are logged timely and correctly.
• Ensure individual sales targets are met without fail.
• Flexible to work on rotational shifts.
• Excellent communication and interpersonal skills.
• Should beProficient in Hindiand English, any other language knowledge would be an added advantage.