Customer Service Executive

Mason Home By Amarsons; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Mason Home By Amarsons in Mumbai is seeking a customer service executive to handle inquiries across phone, email, and chat, resolving issues with courtesy and efficiency.

You will maintain accurate records, stay updated on products and services, and collaborate with internal teams to improve overall customer experience and ensure timely resolutions.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide excellent customer service through various channels, including phone, email, and chat.
• Resolve complaints and concerns in a timely and efficient manner.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide excellent customer service through various channels, including phone, email, and chat.
• Resolve complaints and concerns in a timely and efficient manner.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.