IT Customer Care Executive

Hathway Cable Datacom; Hyderabad; On-site; INR 250,000 - 400,000; Full time

Job summary

Hathway Cable Datacom is seeking a customer support professional in Hyderabad to respond to inquiries via phone, email, or chat in a timely and professional manner. The role includes resolving complaints and providing technical support for hardware and software problems.

You will collaborate with internal teams, maintain accurate interaction records, and continuously enhance product knowledge to deliver excellent customer care.

Qualifications

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
• Provide technical support and troubleshoot hardware and software problems.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain accurate records of customer interactions and transactions.
• Continuously improve knowledge of products and services to provide excellent customer care.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
• Provide technical support and troubleshoot hardware and software problems.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain accurate records of customer interactions and transactions.
• Continuously improve knowledge of products and services to provide excellent customer care.

Job description

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
• Provide technical support and troubleshoot hardware and software problems.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain accurate records of customer interactions and transactions.
• Continuously improve knowledge of products and services to provide excellent customer care.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.