Customer Service Executive

Indusind Nippon Life Insurance; Mumbai; On-site; INR 240,000 - 300,000; Full time

Job summary

Indusind Nippon Life Insurance is seeking a customer service professional to handle requests across touchpoints, verify documents, and manage end-to-end resolutions with defined SLAs. You will coordinate with internal teams to ensure timely closure and suggest improvements to enhance service quality and efficiency in a fast-paced environment.

Freshers are welcome, with 6 months to 1 year of related experience preferred, and strong communication and detail-oriented problem-solving skills are

Qualifications

• Freshers welcome to apply.
• Candidates with 6 months to 1 year of experience in Customer Service, Operations, Back Office, or related roles preferred.
• Strong communication and interpersonal skills.
• Good attention to detail and problem-solving ability.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Handle customer service requests through various touchpoints & provide prompt support.
• Perform document verification to ensure the accuracy & completeness of customer information.
• Manage customer service requests from initiation to closure, ensuring end to end resolution with defined service levels.
• Co-ordinate & follow up with internal stakeholders to ensure timely closure of customer service requests.
• Identify issues & recommend process improvements to enhance service quality & operational efficiency.

Skills

Communication

Interpersonal skills

Attention to detail

Problem-solving

Multitasking

Job description

Role & responsibilities

1. Handle customer service requests through various touchpoints & provide prompt support
2. Perform document verification to ensure the accuracy & completeness of customer information
3. Manage customer service requests from initiation to closure, ensuring end to end resolution with defined service levels.
4. Co-ordinate & follow up with internal stakeholders to ensure timely closure of customer service requests.
5. Identify issues & recommend process improvements to enhance service quality & operational efficiency.

Preferred candidate profile

• Freshers are welcome to apply.
• Candidates with 6 months to 1 year of experience in Customer Service, Operations, Back Office, or related roles are preferred.
• Strong communication and interpersonal skills.
• Good attention to detail and problem-solving ability.
• Ability to work in a fast-paced environment and manage multiple tasks.