Customer Service Executive

Saarathee Crm; Mumbai, Delhi, Bengaluru; Remote; INR 350,000 - 550,000; Full time

Job summary

Saarathee Crm is seeking a proactive Customer Support representative to handle inbound and outbound calls, emails, and chats. You will deliver accurate product information and empathetic assistance to help customers resolve issues efficiently.

You will log interactions in the CRM, track metrics, and provide feedback to improve the customer experience. Knowledge of products, strong communication, and problem-solving are essential for success in this remote, India-based role.

Responsibilities

• Customer Support: handle inbound and outbound customer calls, emails, and chat queries promptly and professionally
• Issue Resolution: resolve customer complaints and issues in a timely and effective manner, escalate complex issues when necessary
• Product Knowledge: maintain a deep understanding of the companys products or services, provide training to customers as needed
• Documentation and Reporting: log all customer interactions in the CRM, provide feedback to improve customer experience, assist in generating customer service reports and tracking performance metrics

Job description

Key Responsibilities:

• Customer Support:
  • Handle inbound and outbound customer calls, emails, and chat queries promptly and professionally.
  • Provide accurate and detailed information to customers regarding products, services, and policies.
  • Assist customers in troubleshooting issues with products or services and offer solutions in a clear and empathetic manner.
• Issue Resolution:
  • Resolve customer complaints and issues in a timely and effective manner, ensuring customer satisfaction.
  • Escalate complex issues to the appropriate department or supervisor when necessary.
  • Follow up on customer cases to ensure complete resolution and customer satisfaction.
• Product Knowledge:
  • Maintain a deep understanding of the companys products or services, including features, benefits, and common troubleshooting steps.
  • Provide training to new customers or users, as needed, to ensure effective use of products/services.
• Documentation and Reporting:
  • Accurately log all customer interactions, complaints, and resolutions in the CRM system.
  • Provide feedback and suggestions to improve the customer experience based on interactions.
  • Assist in generating customer service reports, tracking performance metrics, and identifying areas for improvement.

Location:

Chennai, Hyderabad, Kolkata, Pune, Ahmedabad,Remote