Customer Service Executive

Ideal Talent Connect; Chikhli; On-site; INR 201,000 - 268,000; Full time

Job summary

Ideal Talent Connect in Maharashtra, India (Chikhli) is seeking a customer support representative to handle calls, WhatsApp messages and emails, provide product information, and resolve queries. You will coordinate with sales and service teams and maintain accurate customer data in the CRM.

Candidates should have basic English along with Hindi and Gujarati, plus basic computer skills (MS Excel, Email, CRM).

Qualifications

• Handle customer calls, WhatsApp messages, and emails.
• Provide product/machine information to customers.
• Resolve customer queries, complaints, and service requests.
• Coordinate with sales and service teams.
• Maintain customer data in CRM/system.
• Basic language skills: Hindi, Gujarati, and Basic English.
• Basic computer knowledge (MS Excel, Email, CRM).
• Customer handling & problem-solving skills.
• Ability to manage multiple queries.

Skills

Customer service

Multitasking

CRM usage

Communication

Tools

MS Excel

CRM system

Job description

• Handle customer calls, WhatsApp messages, and emails
• Provide product/machine information to customers
• Resolve customer queries, complaints, and service requests
• Coordinate with sales and service teams
• Maintain customer data in CRM/system
• Good communication (Hindi, Gujarati, Basic English)
• Basic computer knowledge (MS Excel, Email, CRM)
• Customer handling & problem-solving skills
• Ability to manage multiple queries