Customer Service Executive

Max Express Courier Services LLC; Malappuram; On-site; INR 167,000 - 279,000; Full time

Job summary

MAX Express Courier Services LLC in Malappuram seeks a Customer Service Executive to handle inquiries, support courier bookings, and track shipments on-site.

You will coordinate with operations, drivers and logistics teams, manage calls, emails and walk-ins, resolve complaints, and maintain records in internal systems.

Qualifications

• Strong interpersonal and communication abilities.
• Experience in customer service or support roles preferred.
• Familiarity with CRM software and basic computer skills.

Responsibilities

• Handle daily customer inquiries and bookings.
• Coordinate with operations, drivers, and logistics teams.
• Manage phone, email and walk-in queries and resolve complaints.
• Maintain accurate records in internal systems.

Skills

Interpersonal skills

Customer service

CRM software

English proficiency

Computer literacy

On-site work

Time management

Education

High school diploma

Business/communications degree (benefit)

Job description

Company Description

MAX Express Courier Services LLC is a professional courier and logistics company based in Dubai, United Arab Emirates, serving both businesses and individuals with domestic and international shipping solutions. The company specializes in fast, secure, and cost-effective parcel delivery, freight forwarding, and door-to-door logistics services across the UAE and worldwide. With a strong focus on speed, accuracy, and reliability, MAX Express helps modern businesses streamline their logistics operations. The organization is committed to high levels of customer satisfaction and aims to build long-term trust through dependable service and efficient delivery solutions.

Role Description

The Customer Service Executive will handle daily customer interactions, respond to inquiries, and provide support related to courier bookings, shipment status, and delivery issues. This full-time, on-site role is based in Malappuram and involves coordinating with operations, drivers, and logistics teams to ensure timely and accurate deliveries. The role includes managing phone calls, emails, and walk-in customer queries, resolving complaints, and maintaining detailed records in internal systems. The Customer Service Executive will also follow company procedures, promote service offerings, and contribute to overall customer satisfaction and retention.

Qualifications

• Candidates should possess strong Interpersonal Skills to communicate clearly, build rapport, and collaborate effectively with customers and colleagues.
• Candidates should possess Customer Service and Customer Support skills to respond to inquiries, handle issues professionally, and ensure a positive service experience.
• Candidates should possess Customer Satisfaction and Customer Service Management skills to monitor service quality, address concerns, and support continuous improvement.
• Proficiency in spoken and written English; knowledge of local languages is an advantage.
• Basic computer literacy and familiarity with customer service or CRM software.
• Prior experience in courier, logistics, or related service industries is preferred but not mandatory.
• Ability to work on-site in Malappuram, manage time effectively, and remain calm under pressure.
• Minimum high school diploma; a higher qualification in business, communications, or related fields is an added benefit.