Customer Service Executive - Freight forwarding

Dtech Information Technology And Outsourcing Priva Te Limited; Coimbatore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Dtech Information Technology And Outsourcing Priva Te Limited in Coimbatore invites an experienced freight forwarding professional to oversee customer service and operations across LCL, FCL and air freight.

You will coordinate with shipping lines, airlines and overseas agents, handle import/export documentation, and ensure deadlines are met while maintaining strong communication and problem-solving with clients.

Qualifications

• Bachelor's degree or Diploma in Logistics, Supply Chain, Freight Forwarding or a related field.
• 25 years of relevant experience in freight forwarding customer service / operations.
• Good working knowledge of LCL, FCL and Air Freight processes.
• Understanding of import/export documentation and freight forwarding procedures.
• Knowledge of UAE customs and clearance processes is an advantage.
• Experience coordinating with shipping lines, airlines, overseas agents and transporters.
• Strong communication and customer-handling skills.
• Good negotiation, coordination and problem-solving abilities.
• Ability to manage multiple shipments and deadlines simultaneously.
• Good knowledge of MS Office, especially Excel and Outlook.
• Strong attention to detail and follow-up skills.
• Good command of written and spoken English.

Skills

Communication

Customer-handling

Negotiation

Problem-solving

Multitasking

Attention to detail

Written and spoken English

Education

Bachelor's degree or Diploma in Logistics, Supply Chain, Freight Forwarding or related field

Tools

MS Office (Excel, Outlook)

Job description

Required Skills & Qualifications

• Bachelor's degree or Diploma in Logistics, Supply Chain, Freight Forwarding or a related field.
• 25 years of relevant experience in freight forwarding customer service / operations.
• Good working knowledge of LCL, FCL and Air Freight processes.
• Understanding of import/export documentation and freight forwarding procedures.
• Knowledge of UAE customs and clearance processes is an advantage.
• Experience coordinating with shipping lines, airlines, overseas agents and transporters.
• Strong communication and customer-handling skills.
• Good negotiation, coordination and problem-solving abilities.
• Ability to manage multiple shipments and deadlines simultaneously.
• Good knowledge of MS Office, especially Excel and Outlook.
• Strong attention to detail and follow-up skills.
• Good command of written and spoken English.