Customer Service Executive - Freight Forwarding

LIQUID IN TANKS PTE LTD; Ahmedabad District; On-site; INR 250,000 - 350,000; Full time

Job summary

LIQUID IN TANKS PTE LTD in Ahmedabad is seeking a Customer Service Executive to manage inquiries related to freight forwarding and ensure timely responses. The role involves coordinating shipments and documentation with internal operations, logistics partners, and customers, tracking consignments and resolving service issues or delays.

You will work with sales and operations teams to maintain strong client relationships and support end-to-end service delivery in a full-time, on-site setting.

Qualifications

• Strong customer-facing skills with a focus on satisfaction.
• Ability to manage and improve service processes.
• Experience in freight forwarding, logistics, or transport helpful.

Responsibilities

• Handle customer inquiries related to freight forwarding and orders.
• Coordinate shipments and documentation with operations, partners, and customers.
• Track consignments and resolve service issues or delays.
• Support billing and invoicing processes as needed.
• Maintain accurate customer records and follow up on bookings.

Skills

Customer service

Interpersonal skills

Logistics knowledge

Documentation handling

CRM familiarity

Education

Bachelor's degree in related field

Tools

CRM software

MS Office

Job description

Role Description This is a full-time, on-site Customer Service Executive role based in Ahmedabad. The role involves handling customer inquiries related to freight forwarding, ensuring timely responses and high levels of customer satisfaction. The individual will coordinate shipments and documentation with internal operations, logistics partners, and customers, tracking consignments and resolving service issues or delays. Responsibilities include preparing and updating customer records, following up on bookings, monitoring service quality, and supporting billing and invoicing processes. The Customer Service Executive will work closely with sales and operations teams to maintain strong client relationships and support efficient end-to-end service delivery.

Qualifications

• Strong customer-facing skills, including Customer Service, Customer Support, and Customer Satisfaction capabilities.
• Ability to manage and improve service processes through Customer Service Management and effective Interpersonal Skills.
• Previous experience in freight forwarding, logistics, or transport sector is highly beneficial.
• Good command of written and spoken English; additional regional languages are an advantage.
• Proficiency in basic office software and familiarity with CRM or logistics management systems.
• Detail-oriented, organized, and able to handle multiple shipments and customer requests simultaneously.
• Proactive problem-solving attitude and ability to work collaboratively with cross-functional teams.