Customer service executive

TestHiring; Maharashtra; On-site; INR 600,000 - 1,000,000; Full time

Job summary

TestHiring is seeking a customer service professional to respond promptly to inquiries via phone, email, and chat, and to diagnose issues with accurate solutions.

You will maintain CRM records, educate customers on product features and policies, and collaborate with cross-functional teams to enhance the overall customer experience. A bachelor's degree and 3–5 years in a fast-paced environment are preferred.

Qualifications

• Bachelor's degree or equivalent practical experience is required.
• 3-5 years of experience in customer service or support.
• Excellent verbal and written communication in English.
• Ability to manage difficult customer interactions with empathy.
• Teamwork and collaboration skills.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate information and solutions.
• Diagnose and resolve technical and non-technical customer issues, escalating complex cases to appropriate internal teams when necessary.
• Maintain detailed and accurate records of customer interactions and transactions in our CRM system.
• Educate customers on product features, services, and policies to enhance their understanding and satisfaction.
• Collaborate with cross-functional teams to improve customer service processes and overall customer experience.

Skills

Communication skills

Empathy

Problem solving

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate information and solutions.
• Diagnose and resolve technical and non-technical customer issues, escalating complex cases to appropriate internal teams when necessary.
• Maintain detailed and accurate records of customer interactions and transactions in our CRM system.
• Educate customers on product features, services, and policies to enhance their understanding and satisfaction.
• Collaborate with cross-functional teams to improve customer service processes and overall customer experience.

Requirements

• Bachelor's degree in any discipline or equivalent practical experience.
• 3-5 years of experience in a customer service or support role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills in English.
• Proven ability to handle challenging customer interactions with empathy and professionalism.
• Strong problem-solving skills and attention to detail.

Qualifications

• Proficiency in using CRM software and customer support tools.
• Ability to work effectively both independently and as part of a team.
• Demonstrated passion for delivering exceptional customer service.
• Flexibility to work in shifts, including weekends, if required.
• Prior experience in the relevant industry sector (e.g., tech, finance, e-commerce) is a plus.