Customer service executive

TestHiring; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

TestHiring is seeking a skilled customer service specialist to join our team. You will respond promptly via phone, email, and chat, provide accurate information, and resolve issues while upholding a professional standard.

You will document interactions in our CRM, educate customers on product features, and collaborate with product and operations to improve service quality. A Bachelor's degree and 3–5 years' experience are preferred, with excellent English.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3–5 years of experience in a customer service or support role.
• Excellent verbal and written communication skills in English.
• Proven ability to handle challenging customer interactions with empathy and professionalism.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate information and solutions.
• Diagnose and resolve technical and non-technical customer issues, escalating complex cases to appropriate internal teams when necessary.
• Maintain detailed and accurate records of customer interactions and transactions in our CRM system.
• Educate customers on product features, services, and policies to enhance their understanding and satisfaction.
• Collaborate with cross-functional teams to improve customer service processes and overall customer experience.

Skills

Communication skills

Empathy

Problem solving

Attention to detail

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

TestHiring is a smart online candidate evaluation platform designed for recruiters, HR teams, and hiring managers seeking efficiency, fairness, and accuracy in their hiring. With early screening via automated ranking and unbiased scoring, TestHiring helps identify top talent in less time.

Join us at TestHiring to revolutionize how your hiring works—faster, fairer, and more cost-effective. Discover more on our Product, Features, and Resources pages, or explore our Blog for insights on skills-based recruitment.

Job Description

• Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate information and solutions.
• Diagnose and resolve technical and non-technical customer issues, escalating complex cases to appropriate internal teams when necessary.
• Maintain detailed and accurate records of customer interactions and transactions in our CRM system.
• Educate customers on product features, services, and policies to enhance their understanding and satisfaction.
• Collaborate with cross-functional teams to improve customer service processes and overall customer experience.

Requirements

• Bachelor's degree in any discipline or equivalent practical experience.
• 3-5 years of experience in a customer service or support role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills in English.
• Proven ability to handle challenging customer interactions with empathy and professionalism.
• Strong problem-solving skills and attention to detail.

Qualifications

• Proficiency in using CRM software and customer support tools.
• Ability to work effectively both independently and as part of a team.
• Demonstrated passion for delivering exceptional customer service.
• Flexibility to work in shifts, including weekends, if required.
• Prior experience in the relevant industry sector (e.g., tech, finance, e-commerce) is a plus.