Customer Support Executive

Purview Services; Gurugram District; On-site; INR 250,000 - 380,000; Full time

Job summary

Purview Services is seeking a customer service professional to respond to inquiries across phone, email, and chat, addressing issues promptly to maintain high customer satisfaction. You will collaborate with internal teams and maintain accurate records of interactions.

The role requires excellent communication, multitasking in a fast-paced environment, problem-solving skills, and attention to detail to ensure smooth service delivery and opportunities for upselling where appropriate.

Qualifications

• Excellent communication abilities are essential.
• Strong interpersonal and listening skills are required.
• Proficient with standard computer software and tech tools.
• Ability to work collaboratively within a team environment.
• Meticulous and well organized in handling records and tasks.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide exceptional customer service through phone, email, and chat.
• Resolve complaints and concerns in a fair and efficient manner.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Skills

Excellent communication

Interpersonal skills

Problem solving

Team collaboration

Attention to detail

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and promptly.


• Provide exceptional customer service through various channels, including phone, email, and chat.


• Resolve complaints and concerns in a fair and efficient manner.


• Collaborate with internal teams to improve overall customer experience.


• Maintain accurate records of customer interactions and transactions.


• Identify opportunities to upsell and cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


• Strong problem-solving and analytical skills.


• Proficient in using computer software and technology.


• Ability to work collaboratively as part of a team.


• Strong attention to detail and organizational skills.