Customer Services (1)

64sec.com; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

A Customer Support Services Company in Bengaluru is seeking a Customer Support Specialist to handle customer inquiries and complaints across multiple channels. The ideal candidate has strong communication skills, problem-solving abilities, and flexibility to work shifts, including evenings and weekends. A bachelor's degree in business administration or marketing is preferred.

Qualifications

• Proven work experience as a Customer Support Specialist or similar role.
• Empathetic and patient demeanor, able to handle difficult situations calmly.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints effectively and efficiently.

Skills

Customer service software proficiency

Excellent communication skills

Strong problem-solving abilities

Time management

Education

Bachelor's degree in business administration or marketing

Job description

Respond promptly to customer inquiries via phone, email, chat, or social media channels.

Provide accurate information about products, services, and policies to customers.

Identify and assess customers' needs to achieve satisfaction.

Resolve customer complaints effectively and efficiently, escalating complex issues to the appropriate department if 5. necessary.

Keep detailed records of customer interactions, transactions, comments, and complaints.

Follow communication procedures, guidelines, and policies.

Collaborate with the sales team to identify opportunities to upsell or cross-sell products or services.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Strive to achieve customer satisfaction and retention goals.

Continuously update knowledge of company products, services, and procedures.

Requirements

• Proven work experience as a Customer Support Specialist or similar role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Empathetic and patient demeanor with the ability to handle difficult situations calmly.
• Proficiency in customer service software and CRM systems.
• Flexibility to work in shifts, including evenings, weekends, and holidays, as required.
• Bachelor's degree in business administration, marketing, or a related field is preferred.