Customer Service Executive

Muthoot Fincorp Ltd.; Coimbatore District; On-site; INR 180,000 - 300,000; Full time

Job summary

Muthoot Fincorp Ltd. in Coimbatore invites energetic fresh graduates to join our customer acquisition and banking services team.

You will promote products, handle day-to-day transactions, and build lasting customer relationships while learning lending and financial services in a fast-paced branch setting.

Qualifications

• Graduate with any discipline.
• Freshers or up to 1 year of experience in lending/financial services.
• Strong communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; cross-sells and upsells at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers by working towards transforming the life of the common man by improving their financial well being.

Skills

Process Knowledge/Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in

Education

Graduate

Job description

Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services