Customer Service Executive

Shining Stars Institution & travels; Kolkata District; On-site; INR 290,160 - 334,800; Full time

Job summary

Shining Stars Institution & travels is hiring for the role of Domestic and International Customer Service Executive in Kolkata. The position involves handling customer inquiries, resolving complaints, and maintaining high service quality.

The ideal candidate should possess strong communication skills and a commitment to customer satisfaction. Interested candidates can share their CV at the provided contact number. Salary for this position is 30k CTC with 26k in hand.

Qualifications

• Strong communication skills to handle customer inquiries effectively.
• Ability to resolve complaints in a timely manner.
• Experience with CRM systems is a plus.

Responsibilities

• Handle customer inquiries through various communication channels.
• Provide accurate information about products and services.
• Maintain a high level of customer satisfaction.

Skills

Customer inquiry handling

Complaint resolution

CRM system usage

Communication skills

Customer satisfaction focus

Job description

We are hiring for Domestic and International Customer Service Executive in Kolkata location.

Job Openings

• International Customer Service Executive – Salary: 30k CTC – 26k in hand
• Inside Sales Executive – Salary: 20k CTC – 15k in hand

Roles and Responsibilities

• Handle customer inquiries through phone, email, chat, and other communication channels.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain a high level of customer satisfaction and service quality.
• Record and update customer interactions in the CRM system.
• Process customer orders, requests, cancellations, and refunds.
• Follow up with customers to ensure issue resolution.

Interested candidates can reach out and share their CV on: 9369022693 (Niyati)