Customer Care Exceutive (International Voice process ) (Kolkata)

AdeebaEServices; Kolkata District; On-site; INR 135,000 - 275,000; Full time

Benefits offered by this job

Salary paid on 1st of each month

6 days working with rotational off

Attendance bonus

Birthday leave

Job summary

Adeeba E Services Pvt Ltd invites applications for the role of Customer Service Executive/Technical Support Executive in Kolkata. You will handle customer calls, resolve issues on printers, routers, and email, and provide proactive support to ensure smooth service delivery.

Applicants should have a Graduate degree with excellent English and good communication. International Voice experience is a plus; shifts include nights with competitive incentives.

Qualifications

• Any Graduate with Good communication & Excellent English Fluency.
• 10+2 Educated candidates can also apply.
• Experience with 1 year in International Voice will be add-on.
• Age 18-32 years.

Responsibilities

• Call Handling from Customers and resolving the issues regarding printers, routers, email issues.
• Supporting the Query and do the needful.
• Reporting to the team lead.
• Proactive work to be done.

Skills

Excellent English fluency

Communication skills

International voice experience

Education

Graduate/Undergraduate

10+2 educated acceptable

Job description

Company Description

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally and its services are available on demand.

Role: Customer Service Executive/Technical Support Executive

Responsibilities

• Call Handling from Customers and resolving the issues.regarding printers, routers , email issues.
• Supporting the Query and do the needful.
• Reporting to the team lead.
• Proactive work to be done.

Criteria

• Any Graduate with Good communication & Excellent English Fluency.
• 10+2 Educated candidates can also apply
• Experience with 1 year in International Voice will be add -on.
• 10-20% hike from last drawn salary
• Work experience certificates are needed.
• Age- 18-32 years,
• Candidates who have experience in International BPO in inbound or outbound process is eligible

1. Rotational and Night Shifts.

Perks

• Salary Fixed & will be on 1st of every month in salary account.
• 6 days working with rotational off
• Salary Range : 1.35 Lakhs 2.75 Lakhs as per Experience + Incentives
• Timings : 8:30 PM to 6:30 AM
• 24 Approved Paid leaves + Birthday leave
• Attendance bonus
• Loyality Bonus upto Rs.5000
• Refferel Incentives
• Daily Incentives+Spot Incentives
• No Bond
• Homely Environment + Supportive Seniors
• Direct Company Payroll ( This is not a consultancy ).

Address

Adeeba e Services, Shaila Towers , 6th Floor , Room 603, J1/16 EP & GP Block, SaltLake Sector 5 , Bus Stop : Webel Bhavan, Nearest landmark KFC Restraunt

Contact No.: hidden_mobile

Qualifications

Graduate / Undergraduate

Additional Information

• 1. Candidate with Excellent Communication Skill.
• Candidate with at least 6 months experience in International Outbound can apply for Inbound Tech Process.
• Support Process. .