Customer Care Executive

Astrex Hire; Kharagpur, Kolkata District, Durgapur; On-site; INR 200,000 - 390,000; Full time

Benefits offered by this job

Cab facility

5 days working week

Job summary

Astrex Hire in Kolkata is seeking a Customer Care Executive (BPO) to handle customer queries via calls, chat, or email. The role requires maintaining professional communication and delivering accurate resolutions to customers.

Freshers and experienced candidates can apply. The position offers rotational shifts (mostly night), 5 working days, and cab facility within serviceable range.

Qualifications

• Excellent English communication skills.
• Willing to work rotational/night shifts.
• Freshers or experienced candidates can apply.

Responsibilities

• Handle customer queries through calls, chat, or email.
• Provide accurate information and resolutions to customers.
• Maintain professional and positive communication.
• Resolve complaints in a timely manner.
• Update customer records and interaction details in system.
• Meet quality and productivity targets.

Skills

Communication in English

Night shift

Job description

CUSTOMER CARE EXECUTIVE | BPO

We are hiring for Customer Care Executive role in a leading BPO in Kolkata ,Immediate joiners preferred! Candidates who are from Kolkata or ready to reloacte to kolkata.

Job Details:

• 5 Days Working
• 2 Rotational Week Offs
• Rotational Shifts (Mostly Night Shift)
• Cab Facility Available (Within Serviceable Range)
• Process: Chat and Blended process

Eligibility:

• Excellent Communication Skills in English
• Comfortable with Rotational/Night Shift
• Freshers & Experienced Both Can Apply

Responsibilities:

• Handle customer queries through calls, chat, or email
• Provide accurate information and resolutions to customers
• Maintain professional and positive communication
• Resolve complaints in a timely manner
• Update customer records and interaction details in system
• Meet quality and productivity targets

Salary Package:

• Salary- 2 L.P.A to 3.90 L.P.A(Depends on Experience)

Documents Required:

• All Mandatory Documents