Customer Support Associate

Believers Destination Pvt Ltd; Sector 10; On-site; INR 250,000 - 450,000; Full time

Job summary

Believers Destination Pvt Ltd in India is seeking a capable Customer Support Executive to handle inbound and outbound calls, communicate clearly with students and parents, and guide users through processes via calls or chat.

You will maintain data records in MS Excel, prepare daily and weekly reports, support scheduling and administrative tasks, and escalate issues when needed.

Candidates with 0-2 years of experience, good communication, and basic technical skills are encouraged to apply.

Qualifications

• 0-2 years of experience in customer service.
• Strong communication skills (verbal and written).
• Good command of MS Excel and basic computer operations.
• Ability to handle multiple tasks with attention to detail.
• Pleasant personality and customer-centric approach.
• Basic technical understanding is a plus.

Responsibilities

• Handle inbound and outbound calls professionally.
• Communicate clearly with students and parents.
• Guide and assist students through processes (calls/chat/support tools).
• Maintain and update data records accurately.
• Prepare daily and weekly reports.
• Use MS Excel for basic data management (filters, formatting, tracking sheets).
• Assist in scheduling, coordination, and administrative tasks.
• Support day-to-day operational activities to ensure smooth workflow.
• Escalate issues to the management team when necessary.
• Provide basic technical support (login assistance, form updates, minor troubleshooting).

Skills

Communication

Customer service

Multitasking

Attention to detail

Written & Verbal communication

Tools

MS Excel

Job description

Role & responsibilities

• Handle inbound and outbound calls professionally.
• Communicate clearly and courteously with students and parents.
• Guide and assist students through processes (calls/chat/support tools).
• Maintain and update data records accurately.
• Prepare daily and weekly reports.
• Use MS Excel for basic data management (filters, formatting, tracking sheets, etc.).
• Assist in scheduling, coordination, and administrative tasks.
• Support day-to-day operational activities to ensure smooth workflow.
• Escalate issues to the management team when necessary.
• Provide basic technical support (login assistance, form updates, minor troubleshooting).

Preferred candidate profile

• Minimum of 0-2 years of experience in customer service.
• Strong communication skills (verbal and written).
• Good command over MS Excel and basic computer operations.
• Ability to handle multiple tasks with attention to detail.
• Pleasant personality and customer-centric approach.
• Basic technical understanding is a plus.