CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Khammam; On-site; INR 180,000 - 260,000; Full time

Job summary

Muthoot Fincorp Ltd. invites graduates for an entry-level role in lending/financial services at our Telangana branches. You will contribute to branch profitability by supporting daily operations and promoting our loan products.

The role emphasizes relationship-building, cross-selling, and referrals, with training provided. Freshers are welcome, with language proficiency in local languages and English.

Qualifications

• Graduate with any discipline.
• Freshers or 1 year experience in lending/financial services.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and smooth functioning of branches.
• Promote and maintain positive relations with customers and potential customers.

Skills

Cross selling / Upselling

Process knowledge

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services