Call Center Executive

Falcon Telesourcing; Bengaluru; On-site; INR 335,000 - 614,000; Full time

Job summary

Falcon Telesourcing in Bengaluru, Karnataka invites applications for a customer service representative role focused on handling inquiries and driving satisfaction. You will collaborate with the team to meet targets and maintain accurate records of interactions and sales performance.

The position emphasizes professional issue resolution, escalation when needed, and contributing to sales targets while delivering exceptional service to customers in a fast-paced environment.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Meet or exceed sales targets and achieve performance goals.
• Collaborate with team members to achieve common objectives.
• Maintain accurate records of customer interactions and sales performance.
• Identify and escape complex issues to senior management when necessary.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Meet or exceed sales targets and achieve performance goals.
• Collaborate with team members to achieve common objectives.
• Maintain accurate records of customer interactions and sales performance.
• Identify and escape complex issues to senior management when necessary.