Customer Service Executive

Rempact; India; On-site; INR 180,000 - 300,000; Full time

Job summary

Rempact is seeking a Customer Service Executive in New Delhi to handle customer queries via calls and chats, resolve concerns, and coordinate with internal teams for a seamless experience.

The role requires 1+ year in customer service, strong communication skills, and comfort with voice and non-voice channels. You will use CRM tools and chatbots to improve satisfaction and ensure timely resolutions.

Qualifications

• 1+ year of experience in customer service, customer support, or a customer-facing role.
• Experience handling a blended process (voice and non-voice).
• Excellent verbal and written communication skills.
• Comfortable using customer support tools, systems, and technology-enabled platforms.

Responsibilities

• Handle customer queries through calls and chats in a professional and timely manner.
• Manage and resolve customer complaints and escalations effectively.
• Coordinate with relevant teams to address customer concerns and ensure timely resolution.
• Use customer service tools and technology-enabled solutions, including chatbots.
• Maintain accurate records of customer interactions and follow up on pending issues.
• Ensure a positive customer experience through clear communication and effective problem-solving.

Skills

Customer service

Communication

Coordination

Job description

Job Description:

Position: Customer Service Executive

Location: New Delhi

Working Days: Monday to Friday

Experience Required: 1+ years

Customer Service Executive

About The Role

looking for a customer-focused and tech-savvy Junior Customer Service Executive to manage customer queries across calls and chats, resolve concerns, and coordinate with internal teams to ensure a smooth customer experience.

Key Responsibilities

• Handle customer queries through calls and chats in a professional and timely manner.


• Manage and resolve customer complaints and escalations effectively.


• Coordinate with relevant teams to address customer concerns and ensure timely resolution.


• Use customer service tools, systems, and technology-enabled solutions, including chatbots.


• Maintain accurate records of customer interactions and follow up on pending issues.


• Ensure a positive customer experience through clear communication and effective problem-solving.

Requirements

• Minimum 1 year of experience in customer service, customer support, or a customer-facing role.


• Experience handling a blended process (voice and non-voice).


• Excellent verbal and written communication skills.


• Comfortable using customer support tools, systems, and technology-enabled platforms.


• Ability to handle escalations calmly and resolve customer concerns efficiently.


• Strong coordination, problem-solving, and customer-handling skills.