Customer Support Executive

E Square Alliance; New Delhi; On-site; INR 180,000 - 240,000; Full time

Job summary

E Square Alliance in Delhi/NCR is seeking an experienced Customer Support Executive to handle client queries by phone and email, and to build strong relationships that generate repeat business.

The ideal candidate has at least one year in customer support, excellent verbal and written English and Hindi, solid MS Office skills, fast typing, and a positive, helpful attitude. Training will be provided, and duties include understanding client needs and delivering prompt solutions.

Qualifications

• Minimum 1 year experience in customer support.
• Excellent verbal and written communication in English and Hindi.
• Proficient in MS Office (Excel).
• Strong typing speed and positive attitude.
• Willingness to learn and adapt quickly.

Responsibilities

• Attend client queries via Call/Email.
• Maintain client relations to ensure repeat business.
• Understand client needs and tailor solutions.
• Provide timely, accurate information to clients.
• Inform potential clients about products and services.
• Handle calls with active listening and clear communication.
• Maintain and update customer databases.

Skills

Verbal communication

Written communication

Typing speed

Positive attitude

Client service experience

Tools

MS Office

Job description

We are looking to hire an experienced Customer Support Executive, having excellent communication skills and a positive attitude towards work. Candidate must have minimum 1-year experience in customer support/customer service.

We prefer Delhi, Noida, Gurgaon, Ghaziabad & Faridabad suburbs-based candidates for this job role.

Roles and Responsibilities:

• Candidate will be responsible to attend the clients queries by Call/Email
• Maintain client relations to build an excellent reputation for service and produce repeat business
• Understand client needs and tailor solutions to meet their specific requirements.
• Timely revert to clients/customers without any missing information
• Inform potential clients about the company's product and services.
• Strong phone contact handling skills & Active Listening
• Good negotiating and convincing skills
• Maintain and update customer databases

Desired Candidate Profile:

• Should have experience as client service executive (min 1 years)
• Excellent verbal and written communication skills in English - Hindi (both language)
• To ensure service is prompt, polite and professional standards are kept.
• Can learn new things quickly
• Good knowledge of MS Office (Excel)
• Good typing speed on keyboard
• Positive attitude