Customer Service Executive

Rempact; Delhi; On-site; INR 300,000 - 460,000; Full time

Job summary

Rempact is hiring a Junior Customer Service Executive in New Delhi. The role focuses on managing queries via calls and chats, resolving issues, and coordinating with internal teams to ensure a smooth customer experience.

The candidate will handle escalations calmly, maintain records, and strive for a positive customer experience through effective communication and problem-solving.

Qualifications

• 1+ year of experience in customer service, customer support, or a customer-facing role.
• Experience handling a blended process (voice and non-voice).
• Excellent verbal communication skills (spoken).
• Excellent written communication skills (written).
• Comfortable using customer support tools, systems, and technology-enabled platforms.
• Ability to handle escalations calmly and resolve customer concerns efficiently.
• Strong coordination, problem-solving, and customer-handling skills.

Responsibilities

• Handle customer queries through calls and chats in a professional and timely manner.
• Manage and resolve customer complaints and escalations effectively.
• Coordinate with relevant teams to address customer concerns and ensure timely resolution.
• Use customer service tools, systems, and technology-enabled solutions, including chatbots.
• Maintain accurate records of customer interactions and follow up on pending issues.
• Ensure a positive customer experience through clear communication and effective problem-solving.

Skills

Customer service

Voice & Non-Voice

Verbal communication

Written communication

Support tools

Escalation handling

Coordination

Problem-solving

Job description

Position: Customer Service Executive

Location: New Delhi

Working Days: Monday to Friday

Experience Required: 1+ years

Customer Service Executive

About The Role

looking for a customer-focused and tech-savvy Junior Customer Service Executive to manage customer queries across calls and chats, resolve concerns, and coordinate with internal teams to ensure a smooth customer experience.

Key Responsibilities

• Handle customer queries through calls and chats in a professional and timely manner.
• Manage and resolve customer complaints and escalations effectively.
• Coordinate with relevant teams to address customer concerns and ensure timely resolution.
• Use customer service tools, systems, and technology-enabled solutions, including chatbots.
• Maintain accurate records of customer interactions and follow up on pending issues.
• Ensure a positive customer experience through clear communication and effective problem-solving.

Requirements

• Minimum 1 year of experience in customer service, customer support, or a customer-facing role.
• Experience handling a blended process (voice and non-voice).
• Excellent verbal and written communication skills.
• Comfortable using customer support tools, systems, and technology-enabled platforms.
• Ability to handle escalations calmly and resolve customer concerns efficiently.
• Strong coordination, problem-solving, and customer-handling skills.