CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Bhopal; On-site; INR 240,000 - 360,000; Full time

Job summary

Muthoot Fincorp Ltd. in Bhopal is seeking a Graduate with strong communication to support lending and financial services at branches. Freshers or up to 1 year experience is welcome.

The role focuses on product promotion, customer relations, and driving referrals to grow branch profitability while maintaining quality and compliance.

Qualifications

• Graduate with good communication skills in English and local language.
• Freshers or up to 1 year in lending/financial services.
• Willingness to promote products and cross-sell to customers.

Responsibilities

• Promote and cross-sell products to customers at branches.
• Maintain transactions and branch profitability targets.
• Handle day-to-day transactions and customer referrals.

Skills

Cross selling

Upselling

Process knowledge

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services