CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Bargarh; On-site; INR 250,000 - 420,000; Full time

Job summary

Muthoot Fincorp in Odisha is hiring for a branch role. Freshers or candidates with up to 1 year in lending/financial services are welcome. You will promote products, handle daily transactions, and focus on customer acquisition and retention while maintaining branch profitability.

The role requiresGraduate qualification, willingness to work in a branch network, and strong communication in local language and English. Fresh graduates encouraged to apply.

Qualifications

• Graduate/any discipline
• Freshers or up to 1 year in lending/financial services
• Willingness to work in branch network

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and smooth branch functioning.
• Promote and maintain positive relations with contacts, customers and potential customers.
• Achieve productivity targets to support branch profitability.
• Cross-sell and up-sell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Aim to retain customers and improve their financial well-being.

Skills

Process orientation

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services