Customer Service Executive

Purple Cow; Hyderabad; On-site; INR 300,000 - 500,000; Full time

Job summary

Purple Cow in Hyderabad is seeking an experienced Customer Service Representative responsible for managing customer inquiries via chat and email. You will be tasked with processing orders, issuing refunds, and addressing customer feedback across various platforms. Candidates must have a background in customer service with proficiency in English and MS Office. This role requires working night shifts and weekends, and a Graduate/Post-Graduate degree is preferred.

Qualifications

• 1-3 years of relevant customer service experience is required.
• Must be willing to work in night shifts and weekends.
• Must have knowledge to operate online selling portals.

Responsibilities

• Handle Customer queries through chat/emails.
• Process orders through seller panels.
• Maintain follow up with e‑commerce portals.

Skills

Proficiency in spoken and written English

Customer service experience

MS Office skills

MS Excel skills

Internet usage skills

Education

Graduate / Post‑Graduates

Job description

Job Description:

• Responsible for handling Customer queries through chat/emails.
• Handle day to day chats for client websites, resolve customer queries as Item availability, ETA, Order modification, Order Status, Returns, Reward points & Technical issues.
• Handle customer emails on third party channels where client sells, resolve the similar on those platforms as well.
• Processing orders of clients through seller panels on the various marketplaces.
• Processing returns, issuing RMA, processing refunds, contacting carriers for shipment updates if there are any delays.
• Reviewing customer feedback on website and third‑party channels and responding to them accordingly.
• Well versed with MS Excel and social media marketing.
• Maintaining follow up with all e‑commerce portals for resolving any kind of issues.
• Submitting an activity report on a daily basis to the manager for the respective clients.
• Must have knowledge to operate online selling portals and relevant CS knowledge.

Competency Requirements:

• Proficiency in spoken and written English is required.
• Good command over MS Office and MS Excel and internet usage skills.
• Willingness to work in night shifts & weekends.
• Relevant customer service experience is required.

Work Experience:

Experienced (1-3yrs)

Job Qualification:

Graduate / Post‑Graduates