Customer Care Executive

Blind Origin; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Blind Origin is seeking a customer service professional to manage inquiries across phone, email, WhatsApp, website and social channels, and to assist with product information, prices, orders, payments and delivery queries.

You will monitor online orders from confirmation through dispatch, coordinate with packing, dispatch and courier partners, share tracking details, handle complaints, returns and replacements, and maintain daily reports using Excel or Google Sheets.

Qualifications

• Graduate in any discipline preferred.
• 2-5 years of experience in Customer Service, E-commerce, Retail, D2C or Online Sales Support.
• Excellent written and spoken English.
• Good communication skills in Hindi.
• Strong customer handling and problem-solving skills.
• Good knowledge of MS Excel / Google Sheets.
• Comfortable using email, WhatsApp and online order-management systems.
• Good attention to detail and ability to follow up independently.
• Ability to handle multiple orders and customer enquiries simultaneously.

Responsibilities

• Respond to customer enquiries through phone, email, WhatsApp, website and social media.
• Assist customers with product information, prices, orders, payments and delivery queries.
• Process and monitor online orders from order confirmation through dispatch and delivery.
• Coordinate with packing, dispatch and courier partners for timely fulfilment.
• Share order confirmations, tracking details and delivery updates with customers, follow up on delayed, lost or undelivered shipments.
• Handle customer complaints, returns, exchanges and replacement requests.
• Resolve customer issues professionally and elevate when required.
• Maintain records of customer enquiries, pending orders and complaints.
• Monitor customer communication on e-commerce platforms and marketplaces.
• Follow up with customers and collect feedback or reviews where appropriate.
• Coordinate with operations, marketing and fulfilment teams.
• Maintain daily reports using Excel / Google Sheets.

Skills

Customer service

E-commerce

Retail

D2C / Online sales support

MS Excel / Google Sheets

Written and spoken English

Hindi communication

Education

Graduate in any discipline

Tools

Email

WhatsApp

Order management systems

Job description

Roles and Responsibilities

• Respond to customer enquiries through phone, email, WhatsApp, website and social media.
• Assist customers with product information, prices, orders, payments and delivery queries.
• Process and monitor online orders from order confirmation through dispatch and delivery.
• Coordinate with packing, dispatch and courier partners for timely fulfilment.
• Share order confirmations, tracking details and delivery updates with customers, follow up on delayed, lost or undelivered shipments.
• Handle customer complaints, returns, exchanges and replacement requests.
• Resolve customer issues professionally and elevate when required.
• Maintain records of customer enquiries, pending orders and complaints.
• Monitor customer communication on e-commerce platforms and marketplaces.
• Follow up with customers and collect feedback or reviews where appropriate.
• Coordinate with operations, marketing and fulfilment teams.
• Maintain daily reports using Excel / Google Sheets.

Desired Candidate Profile

• Graduate in any discipline preferred.
• 2-5 years of experience in Customer Service, E-commerce, Retail, D2C or Online Sales Support.
• Excellent written and spoken English.
• Good communication skills in Hindi.
• Strong customer handling and problem-solving skills.
• Good knowledge of MS Excel / Google Sheets.
• Comfortable using email, WhatsApp and online order-management systems.
• Good attention to detail and ability to follow up independently.
• Ability to handle multiple orders and customer enquiries simultaneously.