Customer Support Executive

Aimsteers; Mumbai City; On-site; INR 250,000 - 360,000; Full time

Job summary

Aimsteers is seeking a customer service associate to handle queries, orders, feedback, and complaints while ensuring a smooth customer experience in Mumbai. The role requires clear communication and professional email drafting.

You will coordinate with sales, delivery and operations teams to resolve issues promptly and uphold service standards, using Excel and MS Office daily.

Qualifications

• Strong English communication is a must.
• Proficient in drafting professional emails.
• Familiar with Excel and MS Office suites.

Responsibilities

• Handle customer queries, orders, feedback, and complaints while ensuring a smooth and positive customer experience.
• Coordinate with sales, delivery, and operations teams to resolve issues promptly and maintain high service standards.

Skills

Strong English communication

Email drafting

Tools

Excel

MS Office

Job description

Handle customer queries, orders, feedback, and complaints while ensuring a smooth and positive customer experience.
Coordinate with sales, delivery, and operations teams to resolve issues promptly and maintain high service standards.

Required Candidate profile

• Strong English communication is must
• should know email drafting
• should know excel and ms office

Skills highlighted with ‘‘ are preferred keyskills