Walk-in | Customer Service Executive

Etech; Gandhinagar; On-site; INR 201,000 - 312,000; Full time

Job summary

Etech is seeking a Customer Experience Specialist in Gandhinagar to handle chats, qualify leads, answer questions, and drive sales. You will quote prices, place orders, and coordinate delivery while maintaining high customer satisfaction.

The role requires excellent English communication, multi-tasking across chat and email, and a collaborative team approach in a fast-paced environment.

Qualifications

• Excellent oral & written communication in English.
• Ability to handle multiple chats and emails simultaneously.
• Comfort with Microsoft Office and email tools.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Take and engage chats with prospective customers to qualify leads and explain services offered.
• Respond to multiple inbound chats and verify required information.
• Provide information on promotions and products via chat and email.
• Quote prices and encourage customers to buy.
• Place orders and arrange delivery dates.

Skills

Excellent communication (oral & WR

Multi-tasking

Customer service

Sales mindset

Team collaboration

Education

12th standard / graduate / post graduate

Tools

Microsoft Office

CRM software

Job description

Job Description Customer Experience Specialist

About Etech

Etech is a leading provider of customer engagement solutions and services utilizing inbound and outbound voice as well as web chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 3,000 team members operating in 8 Global Centers (5 in the US, 2 in India, and 1 in Jamaica)

Company Website: https://www.etechgs.com/

Job Title : Customer Experience Specialist

Location : Gandhinagar

Campaign: Operations

Reports To: Sales Coach

Summary: Customer Experience Specialist Agents solicit orders for products or services over the internet by performing the following duties.

Essential Responsibilities

• Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
• Respond to multiple inbound chats; gather and verify required information as appropriate.
• Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
• Quote prices and encourages customers to buy.
• Secures and places orders with others for filling and arranges delivery date.
• Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

We expect you to:

• Be Flexible in working hours which is a must.
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills;
• An unerring attention to detail;
• The ability to multi-task answering numerous chats and navigating smoothly between chat and email
• Ability to find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious;
• Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.

Qualification Required

Minimum 12th Standard Any Stream / Any Stream Graduate / Post Graduate with 18 years age along with Excellent Oral & Written Communication skills in English can apply