Customer Support Executive/ Sr. Executive

Wika Instruments India; Ghaziabad District; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Work-life integration

Mobile working

Flexible working hours

Good development opportunities

Employee discounts

Attractive remuneration system

Health initiatives

Job summary

Wika Instruments India is seeking a customer support professional to handle inquiries, complaints, and Po processing. The role requires maintaining professionalism, providing product information, and following up on issues. You will escalate complex cases and contribute to order tracking and MIS reporting across subsidiaries and products.

The position includes sales planning responsibilities, handling domestic order rejections, and monitoring delays to ensure timely deliveries.

Qualifications

• Any Graduate in Commerce/ Art/ BBA / MBA.
• Experience: 0 to 3 years.

Responsibilities

• Respond to customer inquiries via phone, email, Teams chat.
• Handle customer complaints and provide solutions within timelines.
• Maintain a professional and empathetic approach when interacting with customers.
• Provide accurate information about products, services, policies, and procedures.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Escalate complex issues to the appropriate department when necessary.
• Process Purchase orders, send dispatch details, and create MIS reports subsidiary wise and product wise.
• Sales planning, handling domestic order rejection, tracking delays in orders.

Education

Any Graduate in Commerce/ Art/ BBA / MBA

Job description

• Respond to customer inquiries via phone, email, Team s chat
• Handle customer complaints and provide appropriate solutions within specified timelines.
• Maintain a professional and empathetic approach when interacting with customers.
• Provide accurate information about products, services, policies, and procedures.
• Follow up with customers to ensure issues have been resolved satisfactorily.
• Escalate complex issues to the appropriate department when necessary.
• Process Purchase order , send dispatch detail, making MIS Report subsidiary wise and Product wise
• Sales planning, Handling domestic order Rejection, Tracking delays in Orders
  • Any Graduate in Commerce/ Art/ BBA / MBA
  • Experience- 0 to 3 yrs
    • Work-life integration
    • Mobile working
    • Flexible working hours
    • Good development opportunities
    • Employee discounts
    • Attractive remuneration system
    • Health initiatives