Customer Care Representative

APT Hr; Mumbai Suburban; On-site; INR 250,000 - 350,000; Full time

Job summary

APT Hr is seeking a customer support associate to handle queries across call, chat, email, WhatsApp, and social media. You will assist with orders, returns, exchanges, and refunds, ensuring smooth resolution with internal teams for timely delivery.

The role requires excellent communication, familiarity with e-commerce platforms, and basic MS Office skills to multitask effectively in a fast-paced environment.

Qualifications

• Excellent communication and customer handling skills.
• Experience with e-commerce platforms/marketplaces and CRM tools preferred.
• Basic MS Office knowledge and ability to multitask.

Responsibilities

• Handle customer queries via call, chat, email, WhatsApp, and social media.
• Assist customers with orders, abandoned carts, exchanges, returns, and refunds.
• Resolve customer complaints and coordinate with internal teams for order and delivery support.

Skills

Excellent communication

Customer handling

Multitasking

MS Office basics

Tools

CRM tools

E-commerce platforms

Job description

• Handle customer queries via call, chat, email, WhatsApp, and social media


• Assist customers with orders, abandoned carts, exchanges, returns, and refunds


• Resolve customer complaints and coordinate with internal teams for order and delivery support.

Required Candidate profile

• Excellent communication and customer handling skills.


• Experience with e-commerce platforms/marketplaces and CRM tools preferred.


• Basic MS Office knowledge and ability to multitask.