Customer Service Executive

Square Business Services Pvt Ltd; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Square Business Services Pvt Ltd is seeking a motivated Customer Service Executive to join our team in Andhra Pradesh. This entry-level role is ideal for fresh graduates starting their career in customer service, acting as the first point of contact for customers with a focus on helpful, professional support.

You will handle inquiries, resolve issues, and document feedback to help improve the customer experience. The company offers growth opportunities and a dynamic team environment.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic knowledge of customer service principles and practices.
• Proficiency in using computers and customer service software.
• A positive attitude and willingness to learn.

Responsibilities

• Handle customer inquiries and provide accurate information regarding products and services.
• Assist customers with their issues and resolve complaints in a timely manner.
• Maintain a positive and professional attitude towards customers at all times.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance the overall customer experience.

Skills

Communication

Multitasking

Customer service

Computer skills

Positive attitude

Tools

CRM software

Job description

We are seeking a motivated and enthusiastic Customer Service Executive to join our team in Andhra Pradesh. This role is ideal for fresh graduates looking to start their career in the customer service industry. As a Customer Service Executive, you will be the first point of contact for our customers, providing them with exceptional service and support.

Key Responsibilities:

• Handle customer inquiries and provide accurate information regarding products and services.
• Assist customers with their issues and resolve complaints in a timely manner.
• Maintain a positive and professional attitude towards customers at all times.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance the overall customer experience.

Required Skills:

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic knowledge of customer service principles and practices.
• Proficiency in using computers and customer service software.
• A positive attitude and a willingness to learn.

If you are a fresher looking to kickstart your career in customer service, we encourage you to apply and become a part of our dynamic team. We value our employees and provide opportunities for growth and development within the company.

This job is provided by Shine.com