Customer Service Executive_ Hyderabad

Cognizant; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Cognizant in Hyderabad is seeking enthusiastic, career-oriented Freshers for a customer support role. The role requires excellent English communication, strong listening, and a customer-first approach to deliver exceptional service to a global audience.

You will handle calls, read and respond to queries, and document interactions accurately. Candidates must be willing to work in rotational shifts in a 24x7 environment, with immediate joining being advantageous.

Qualifications

• Fresh graduates with excellent English and customer focus.
• Willing to work in 24x7 rotational shifts.
• Graduation or post-graduation completed; pursuing degree not eligible.
• Immediate joining is an advantage.
• Experience in content moderation is a plus.

Responsibilities

• Handle inbound/outbound customer calls professionally.
• Communicate in English as required.
• Read, comprehend, and respond to customer queries and update records.
• Understand concerns, analyze issues, and provide timely resolutions.
• Deliver high-quality service and ensure customer satisfaction.

Skills

Excellent spoken English

Strong communication

Customer service mindset

Content Moderation

Education

Graduation completed

Job description

Role & responsibilities

We are hiring enthusiastic, career-oriented Freshers. This opportunity is ideal for graduates who possess excellent communication skills in English, are passionate about delivering exceptional customer experiences, and are eager to build a successful career in the customer service industry.

The ideal candidate should be confident in interacting with customers over phone calls, demonstrate strong listening and problem-solving skills, and maintain a customer-first approach while always upholding professionalism. Since the role involves supporting customers from diverse regions, the ability to communicate effectively in whenever required is mandatory.

General Guidelines :

• Registrations will be processed on a first-come, first-served basis.
• We are specifically looking for fresh graduates with outstanding communication skills and a customer-centric mindset.
• Applicants must have completed their Graduation or Postgraduation. Candidates currently pursuing any degree, certification, or educational program are not eligible.
• The role operates in a 24x7 work environment, primarily supporting customers across different geographies, including US customers. Candidates must be willing to work in rotational shifts and rotational week-offs.
• Candidates who can join immediately are highly encouraged to apply, as immediate availability will be considered an advantage.

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Eligibility Criteria:

• Freshers are welcome to apply.
• Any internship experience, customer service exposure, or BPO experience will be an added advantage.
• Experience in Content Moderation will be considered a plus.
• Excellent spoken English is mandatory.
• Strong communication skills in English are mandatory.
• Ability to read, write, understand, and communicate fluently in both English is a key requirement for this role.
• Strong listening, interpersonal, and communication skills.
• Ability to engage in professional and fluent customer conversations.
• Customer-focused mindset with strong problem-solving capabilities.
• Basic computer knowledge and a willingness to learn new processes and technologies.

Key Responsibilities:

• Handle inbound and/or outbound customer calls professionally.
• Communicate clearly, confidently, and effectively with customers in English, as required.
• Read, comprehend, and respond accurately to customer queries, process documents, emails, and system updates in both languages.
• Understand customer concerns, analyze issues, and provide timely resolutions.
• Deliver high-quality customer service while ensuring customer satisfaction.
• Accurately document customer interactions and update records in the system.

Candidates must possess:

• Excellent verbal communication skills in English.
• Ability to read, write, speak, and understand English fluently.
• Strong listening and comprehension skills to effectively understand customer concerns and provide appropriate resolutions.
• Ability to communicate professionally with customers across different regions and backgrounds.
• Confidence in handling customer conversations, documenting interactions, and interpreting information in both languages.

Preferred Candidate Profile

• Excellent verbal and written communication skills in English.
• Strong command of grammar, comprehension, and professional communication in both languages.
• Strong customer service orientation and customer-handling skills.
• Professional attitude, positive work ethic, and customer-first mindset.

Why Join Us?

• Excellent opportunity to kick-start your career in the Customer Support industry.
• Comprehensive training and professional development programs.
• Attractive career growth and advancement opportunities.
• Dynamic, inclusive, and collaborative work environment.
• Exposure to global customer interactions and industry best practices.
• Opportunity to enhance communication, customer service, and problem-solving skills while working with a leading organization.