Customer Support Associate

Lyros Technologies Pvt Ltd-CMMI Level 3; Hyderabad; In loco; INR 180.000 - 320.000; Tempo pieno

Descrizione del lavoro

St. Marys College in Andhra Pradesh seeks a dedicated Customer Support Associate to be the first point of contact for customers, addressing inquiries and resolving issues to ensure a positive experience with services.

Ideal for recent graduates or individuals with limited experience in customer support, offering an entry-level path in a supportive environment and opportunities to expand product knowledge through training.

Competenze

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.

Mansioni

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding services and assist customers in navigating offerings.
• Troubleshoot and resolve customer issues effectively, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Conoscenze

Communication (verbal)

Communication (written)

Multi-tasking

Problem-solving

Tech proficiency

Descrizione del lavoro

We are seeking a dedicated and enthusiastic Customer Support Associate to join our team at St. Marys College in Andhra Pradesh. This role is ideal for individuals who are passionate about providing exceptional customer service and are looking to start their career in a supportive environment. As a Customer Support Associate, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding our services and assist customers in navigating our offerings.
• Troubleshoot and resolve customer issues effectively, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills:

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic problem-solving skills and a customer-oriented mindset.
• Proficiency in using computers and customer support software.
• A positive attitude and willingness to learn.

This is an excellent opportunity for recent graduates or individuals with limited experience in customer support.