Customer Service Executive

SHARDA CONSULTANCY SERVICES; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES is seeking a motivated Customer Service Executive in Haryana to engage customers via outbound calls, promote health insurance offerings, and drive acquisition and retention. The role emphasizes upselling and cross-selling, with a focus on delivering outstanding customer service and maintaining accurate interaction records.

The selected candidate will collaborate with the sales team to meet targets, support lead generation, and contribute to a positive customer

Qualifications

• Proven experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Familiarity with health insurance products is a plus.
• Proficiency in lead generation techniques and sales strategies.

Responsibilities

• Conduct outbound calls to potential customers to promote our health insurance offerings.
• Engage with customers to understand their needs and provide tailored solutions.
• Utilize upselling and cross-selling techniques to maximize sales opportunities.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the sales team to achieve targets and improve customer acquisition strategies.
• Provide exceptional customer service and support to enhance customer experience.

Skills

Customer service experience

Communication skills

Multitasking

Health insurance knowledge

Lead generation

Job description

We are seeking a motivated and dynamic Customer Service Executive to join our team in Haryana. The ideal candidate will be responsible for engaging with customers through outbound calling, focusing on customer acquisition and retention. This role requires excellent communication skills and a strong ability to upsell and cross-sell our health insurance products. As a Customer Service Executive, you will play a crucial role in generating leads and ensuring customer satisfaction.

Key Responsibilities:

• - Conduct outbound calls to potential customers to promote our health insurance offerings.
• - Engage with customers to understand their needs and provide tailored solutions.
• - Utilize upselling and cross-selling techniques to maximize sales opportunities.
• - Maintain accurate records of customer interactions and transactions.
• - Collaborate with the sales team to achieve targets and improve customer acquisition strategies.
• - Provide exceptional customer service and support to enhance customer experience.

Required Skills:

• - Proven experience in customer service or a related field.
• - Strong communication skills, both verbal and written.
• - Ability to work in a fast-paced environment and handle multiple tasks.
• - Familiarity with health insurance products is a plus.
• - Proficiency in lead generation techniques and sales strategies.