Personal Banker

Think People Solutions; Gurugram District; Hybrid; INR 240,000 - 360,000; Full time

Job summary

Think People Solutions in Gurugram seeks a customer service professional for an inbound voice role. The position requires at least two years in international voice processing or customer service, and flexibility for rotational shifts and week-offs.

Five days of on-site training is mandatory to start. You will join a fast-paced centre serving international clients, delivering high-quality service with empathy and strong communication.

Qualifications

• Minimum 2 years in international voice process or customer service.
• Willing to work in rotational shifts and week-offs.
• Attend 5 days of office training.
• Excellent verbal and written communication.
• Strong empathy and emotional intelligence.
• Learn complex processes quickly.
• Comfortable using multiple applications and digital tools.
• Thrives in fast-paced, high-volume contact centre.
• Understand risk, data privacy and information handling.
• Stable employment history with career focus in customer contact.

Responsibilities

• Handle inbound customer interactions in a contact centre.
• Interact with customers across international markets.
• Operate in a high-paced, back-to-back call environment.
• Adapt to changing schedules and shift patterns.

Skills

2+ years exp

International voice process

Verbal & written comms

Empathy / EI

Shift flexibility

Fast learner

Digital tools usage

Tools

CRM software

Multi-application tools

Job description

Profile Eligibility Criteria

• Minimum 2 years of experience in an International Voice Process/Customer Service environment.
• Willingness to work in rotational shifts and rotational week-offs.
• Ability to attend 5 days' work from office during the training period.
• Excellent verbal and written communication skills.
• Strong customer-centric approach with high levels of empathy and emotional intelligence.
• Ability to quickly learn and adapt to complex processes and systems.
• Comfortable working across multiple applications and digital tools simultaneously.
• Ability to perform effectively in a fast-paced, high-volume contact centre environment.
• Strong understanding of risk management, data privacy, and information handling requirements.
• Stable employment history with a demonstrated interest in building a career within customer contact centre operations.

Role Environment

• Customer-facing role within a contact centre environment.
• Primarily focused on handling inbound customer interactions.
• High-paced environment involving continuous customer engagement and back-to-back calls.
• Requires flexibility to adapt to changing business requirements, schedules, and shift patterns.
• Opportunity to interact with customers across international markets while delivering a high-quality client experience.