International Customer Care Executive

Lumina Datamatics Inc.; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Lumina Datamatics Inc. in Mumbai is seeking an international customer support professional to handle calls, chats, and emails, ensuring timely and professional resolution of queries. The role includes processing orders, cancellations, refunds, and exchanges with high accuracy.

You will provide product information, troubleshoot issues, and escalate complex cases to senior team members when needed. Night shifts and rotational rosters are required for this position.

Qualifications

• Experience in International BPO or Call Centre environment.
• Strong communication skills for handling international voice processes.
• Proficient in processing international chat processes for multiple languages (written).
• Willing to work rotational night shifts.

Responsibilities

• Handle international customer calls, chats, and emails to resolve queries and concerns.
• Process customer orders, cancellations, refunds, and exchanges accurately.
• Provide product information, troubleshoot issues, and escalate complex cases to senior team members.

Skills

International calls

Multilingual chat

Strong communication

Job description

Roles and Responsibilities :

• Handle international customer calls, chats, and emails to resolve their queries and concerns in a timely and professional manner.
• Process customer orders, cancellations, refunds, and exchanges efficiently while maintaining accuracy.
• Provide product information, troubleshoot issues, and escalate complex cases to senior team members when necessary.

Job Requirements :

• 1-6 years of experience in an International BPO or Call Centre environment.
• Strong communication skills for handling international voice process calls.
• Proficiency in processing international chat processes for multiple languages (written).
• Ability to work on rotational shifts including night shifts.