Customer Care Executive

Think People Solutions; Pune District; On-site; INR 350,000 - 450,000; Full time

Job summary

Think People Solutions in Pune, India, is seeking a customer service professional focused on inbound interactions in a fast-paced contact centre with exposure to international markets.

Requirements include 2+ years in an international voice process, willingness to rotate shifts, training on-site for 5 days, and excellent communication with a strong customer-centric approach.

Qualifications

• Minimum 2 years of experience in an International Voice Process/Customer Service environment.
• Willingness to work in rotational shifts and rotational week-offs.
• Attend 5 days' work from office during the training period.
• Excellent verbal and written communication skills.
• Strong customer-centric approach with empathy and emotional intelligence.
• Ability to learn and adapt to complex processes and systems.
• Comfortable working across multiple applications and digital tools.
• Ability to perform effectively in a fast-paced, high-volume contact centre environment.
• Strong understanding of risk management, data privacy, and information handling requirements.
• Stable employment history with a demonstrated interest in building a career within customer contact centre operations.

Responsibilities

• Handle inbound customer interactions in a contact centre environment.
• Interact with customers across international markets to deliver a high-quality client experience.
• Adapt to changing schedules, shift patterns, and business requirements.

Skills

International voice process

Excellent communication

Customer-centric

Job description

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Please find below the JD,

We are hiring From Big MNC.

Profile Eligibility Criteria

• Minimum 2 years of experience in an International Voice Process/Customer Service environment.
• Willingness to work in rotational shifts and rotational week-offs.
• Ability to attend 5 days' work from office during the training period.
• Excellent verbal and written communication skills.
• Strong customer-centric approach with high levels of empathy and emotional intelligence.
• Ability to quickly learn and adapt to complex processes and systems.
• Comfortable working across multiple applications and digital tools simultaneously.
• Ability to perform effectively in a fast-paced, high-volume contact centre environment.
• Strong understanding of risk management, data privacy, and information handling requirements.
• Stable employment history with a demonstrated interest in building a career within customer contact centre operations.

Role Environment

• Customer-facing role within a contact centre environment.
• Primarily focused on handling inbound customer interactions.
• High-paced environment involving continuous customer engagement and back-to-back calls.
• Requires flexibility to adapt to changing business requirements, schedules, and shift patterns.
• Opportunity to interact with customers across international markets while delivering a high-quality client experience.