Customer Service Executive

Superbytes Information Technology; Delhi; On-site; INR 335,000 - 558,000; Full time

Benefits offered by this job

Accommodation provided

Growth opportunities

Job summary

Superbytes Information Technology in Delhi/NCR seeks a highly motivated Customer Service Executive to handle enquiries, leads and follow-ups from the Marketing Team. You will understand client requirements, present solutions, and drive conversions into business opportunities.

The role requires excellent Hindi and English communication, strong negotiation and closing skills, and Excel/Sheets proficiency for tracking. Accommodation is provided; full-time growth awaits in a business-focused team.

Qualifications

• 25 years of experience in customer service or related roles.
• Fluent Hindi and English communication.
• Comfortable handling inbound enquiries and converting to business.

Responsibilities

• Handle enquiries and leads generated by the marketing team.
• Contact prospects via phone and WhatsApp.
• Understand client needs and present suitable solutions.
• Prepare offers and negotiate terms.
• Maintain Excel/Google Sheets records.
• Prepare daily/weekly reports and track progress.

Skills

25y CS exp

Bilingual Hindi-English

MS Excel / Sheets

Negotiation & closing

Tools

MS Excel / Google Sheets

Job description

Customer Service Executive

Location: Delhi/NCR
Position: Customer Service Executive
Experience: 25 Years
Salary: 30,000 50,000 per month
Accommodation: Provided by the Company
Employment Type: Full-Time

Job Overview

We are looking for a highly motivated, result-oriented and go-getter Customer Service Executive to join our team in Delhi/NCR.

The selected candidate will be responsible for handling enquiries and leads generated by the Marketing Team, understanding client requirements, presenting suitable company solutions, conducting regular follow-ups, handling objections and converting enquiries into successful business opportunities.

The ideal candidate should have excellent communication, negotiation, follow-up and closing skills and be comfortable discussing services, pricing and commercial terms with prospective clients.

Key Responsibilities

• Receive and manage enquiries/leads generated by the Marketing Team.
• Contact prospects through phone calls, WhatsApp and other communication channels.
• Understand client requirements, business needs, budget and expectations.
• Gather detailed information regarding:
  
  • Banking solutions
  • WhatsApp solutions
  • Advisors/Consultants
  • Data-related requirements
  • Other business and service requirements
• Explain relevant company services, solutions, pricing and available options.
• Conduct regular and structured follow-ups with prospective clients.
• Build and maintain professional relationships with prospects until closure.
• Handle customer queries, objections and commercial discussions confidently.
• Prepare and communicate offers, pricing, terms and conditions based on client discussions.
• Negotiate with prospects within approved company guidelines.
• Work proactively towards converting enquiries into confirmed business opportunities.
• Maintain accurate records of enquiries, client discussions and follow-ups.
• Update enquiry status, requirements, offers, pricing and follow-up details in Excel/Google Sheets.
• Clearly document final discussions and proposed terms before submitting cases to the Manager.
• Share qualified/finalized enquiries with the Manager for final review and approval.
• Coordinate with internal teams after management approval for further processing.
• Prepare daily and weekly reports covering enquiries received, calls made, follow-ups, offers submitted, conversions, and pending cases.
• Achieve assigned targets and contribute to revenue generation and business growth.

Candidate Profile

We are looking for candidates who are:

• Highly motivated and result-oriented.
• Confident, proactive, and persistent with follow-ups.
• Target-driven with a strong business mindset.
• Strong in negotiation and objection handling.
• Comfortable making frequent calls and handling multiple enquiries.
• Good at understanding customer requirements and identifying business opportunities.
• Comfortable discussing pricing, services, and commercial terms.
• Organized and disciplined in maintaining Excel records and reports.
• Able to work independently while keeping management updated.
• Willing to take ownership of assigned targets and results.

Required Skills & Qualifications

• 25 years of experience in Customer Service, Sales, Business Development, Telesales, Lead Conversion, Relationship Management or a similar role.
• Excellent verbal communication skills in Hindi and English.
• Knowledge of Tamil, Telugu, Kannada, or Malayalam will be an added advantage.
• Strong convincing, negotiation, and closing skills.
• Good working knowledge of MS Excel / Google Sheets.
• Experience handling inbound enquiries/leads and converting them into business is preferred.
• Candidates with experience in B2B Sales, Financial Services, Banking Solutions, WhatsApp Solutions, Technology Services, Data Services or Consultancy/Advisory businesses will be preferred.

Performance Expectations

The selected candidate will be expected to:

1. Respond promptly to new enquiries.
2. Understand and qualify every enquiry properly.
3. Maintain consistent follow-ups until the enquiry reaches a clear outcome.
4. Present appropriate services and commercial offers.
5. Clearly communicate applicable terms and conditions.
6. Maintain complete and accurate enquiry records in Excel/Google Sheets.
7. Escalate qualified/finalized cases to the Manager for final approval.
8. Focus on conversion, revenue generation, and business growth.

Salary & Benefits

• Salary: 30,000 50,000 per month
• Accommodation: Provided by the Company
• Full-time employment
• Performance- and target-oriented growth opportunities
• Opportunity to work with a business-focused team