Business Development Executive

Smart Essencial India; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

Smart Essencial India is seeking an energetic Telecaller to support our Business Development and Inside Sales teams. You will make outbound calls and handle inbound enquiries, introducing our premium home solutions and scheduling showroom visits and meetings for the sales team.

The ideal candidate will have a pleasant voice, confidence, and the patience to handle a high daily call volume. Knowledge of CRM, Excel/Sheets, and WhatsApp Business is a plus, with a focus on meeting daily targets and

Qualifications

• 12th pass or Graduate required.
• 2 years of experience in telecalling, telesales, customer support, or inside sales; real estate/interiors/home automation preferred.
• Freshers with good communication skills welcome to apply.

Responsibilities

• Make outbound calls to leads from database, website, social media, campaigns, exhibitions and referrals.
• Handle inbound calls and enquiries promptly and professionally.
• Introduce company products/solutions in simple terms.
• Understand customer requirements (property type, location, budget, timeline).
• Qualify leads and pass hot leads to BD/Inside Sales.
• Call architects, designers, builders, contractors to set up meetings.
• Schedule showroom/site visits, product demos, consultations.
• Send company profiles, catalogues, and product information via WhatsApp/email.
• Follow up with prospects and re-engage inactive leads.
• Update call outcomes and follow-up dates in CRM.
• Maintain call logs and submit daily/weekly reports.
• Collect customer feedback after visits/demos.
• Meet daily calling targets and monthly appointment targets.

Skills

Bilingual English/Hindi

Pleasant voice

Active listening

Convincing skills

Positive attitude

High call volume

Follow-up discipline

CRM software

Excel / Google Sheets

WhatsApp Business

Organised, punctual, target-driven

Interest in tech/interiors/lifestyle

Education

12th pass

Graduate

Tools

CRM software

Excel / Google Sheets

WhatsApp Business

Job description

We are looking for an energetic and well-spoken Telecaller to support our Business Development and Inside Sales team. The candidate will make outbound calls and handle inbound enquiries. They will introduce our premium home solutions, find interested prospects, and schedule showroom visits, consultations, and meetings for the sales team.

The ideal candidate should have a pleasant telephone voice, a confident and polite manner, and the patience to make a high number of calls every day.

Key Responsibilities

• Make outbound calls to leads from the database, website, social media, digital campaigns, exhibitions, and referrals.
• Handle inbound calls and enquiries promptly and professionally.
• Introduce the company and explain our products and solutions in simple terms.
• Understand the customer's basic requirement, property type, location, budget, and timeline.
• Qualify leads by interest level and purchase intent, and pass hot leads to the Inside Sales or BD team.
• Call architects, interior designers, builders, and contractors to set up introductory meetings for the BD team.
• Schedule showroom visits, site visits, product demos, and consultations.
• Send company profiles, catalogues, and product information through WhatsApp and email.
• Follow up regularly with interested prospects and pending leads.
• Re-engage old, inactive, and lost leads to create new opportunities.
• Send appointment reminders and confirm visits with customers.
• Update every call, outcome, and follow-up date in the CRM or call tracker.
• Maintain call logs and submit daily and weekly calling reports.
• Collect customer feedback after visits and demos.
• Meet daily calling targets and monthly appointment targets.

Skills & Competencies

• Clear and confident communication in English and Hindi. Knowledge of a regional language is a plus.
• Pleasant voice and good telephone etiquette.
• Good listening skills and the ability to understand customer needs.
• Basic convincing skills and the ability to handle simple objections.
• Patience and a positive attitude when facing rejection.
• Ability to make a high volume of calls daily.
• Strong follow-up discipline.
• Basic knowledge of MS Excel or Google Sheets, WhatsApp Business, and CRM software.
• Organised, punctual, and target-driven.
• Interest in technology, interiors, or premium lifestyle products is a plus.

Qualification & Experience

• 12th pass or Graduate in any discipline.
• 02 years of experience in telecalling, telesales, customer support, or inside sales. Experience in real estate, interiors, consumer electronics, or home automation is preferred.
• Freshers with good communication skills are welcome to apply.

Key Performance Indicators (KPIs)

• Number of calls made per day.
• Talk time and connected calls.
• Lead response time for new enquiries.
• Number of qualified leads generated.
• Appointments, showroom visits, and site visits scheduled.
• Appointment-to-visit conversion rate.
• Architect, designer, and builder meetings set up for the BD team.
• Follow-up completion rate.
• Accuracy of CRM updates.
• Leads that convert into sales opportunities.