Walk-in | Customer Support Executive

Creditmantri Finserve; Chennai District; On-site; INR 156,000 - 301,000; Full time

Benefits offered by this job

PF/ESI

Training and career growth

Job summary

Creditmantri Finserve is seeking a motivated Tele Sales / Tele Collection / Referral & Customer Support Executive to join the Sales & Customer Service team at Spencer Plaza, Chennai. The role involves making outbound calls, driving sales, collecting payments, and generating referrals while delivering excellent customer support.

The ideal candidate should possess strong communication skills, a positive attitude, and the ability to manage customer conversations professionally.

Qualifications

• Strong verbal communication and good listening skills are required.
• Freshers can apply; 5 years experience stated for the role but adaptable
• Tamil and English communication preferred; knowledge of additional local languages is a plus

Responsibilities

• Tele Sales: Make outbound calls to prospects and existing customers, explain products, and convert leads.
• Tele Collection: Follow up on pending payments and document outcomes.
• Referral & Customer Support: request referrals and handle customer inquiries and issues with care.

Skills

Verbal communication

Active listening

Customer focus

Negotiation

Telephone etiquette

Education

10th/12th/ Diploma/ Any Degree

Tools

MS Office

CRM tools

Job description

Job Description

Tele Sales / Tele Collection / Referrals / Customer Support Executive

Job Title: Tele Sales / Tele Collection / Referral & Customer Support Executive
Department: Sales & Customer Service
Location: Spencer Plaza, Anna Salai, Chennai
Employment Type: Full-Time
Experience: 05 years
Reporting To: Team Leader / Manager

Job Summary

We are looking for a motivated and customer-focused Tele Sales / Tele Collection / Referral & Customer Support Executive to join our team. The candidate will be responsible for communicating with customers over the phone, generating sales opportunities, following up on payments, obtaining customer referrals, and providing excellent customer support.

The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customer conversations professionally.

Key Responsibilities

1. Tele Sales

• Make outbound calls to prospective and existing customers.
• Explain products/services, offers, pricing, and benefits clearly.
• Understand customer requirements and recommend suitable products/services.
• Follow up with interested customers and convert leads into sales.
• Maintain daily call and sales records.
• Achieve assigned calling, lead conversion, and sales targets.

2. Tele Collection

• Contact customers regarding pending or overdue payments.
• Follow up professionally with customers and remind them about payment due dates.
• Understand customer concerns related to payments and provide appropriate assistance.
• Maintain accurate records of collection calls and payment commitments.
• Follow company policies and procedures while handling collection activities.
• Achieve assigned collection and follow-up targets.

3. Customer Referrals

• Build good relationships with existing customers.
• Request and generate referrals from satisfied customers.
• Contact referred customers and introduce the company's products/services.
• Maintain referral details and track referral status.
• Follow up regularly to maximize referral conversions.

4. Customer Support

• Handle inbound and outbound customer calls.
• Understand and resolve customer queries, complaints, and service requests.
• Provide accurate information about products, services, processes, and policies.
• Escalate unresolved issues to the appropriate team when required.
• Maintain professional communication and ensure a positive customer experience.
• Record customer interactions accurately in the CRM/system.

Required Skills

• Excellent verbal communication skills.
• Good listening and interpersonal skills.
• Customer-focused and positive attitude.
• Ability to convince and negotiate with customers.
• Basic computer knowledge and familiarity with MS Office/CRM tools.
• Good follow-up and relationship-management skills.
• Ability to work with targets and deadlines.
• Ability to handle difficult customer conversations professionally.
• Tamil and English communication skills preferred; knowledge of additional local languages is an advantage.

Qualifications

• Minimum: 10th / 12th / Diploma / Any Degree.
• Freshers can apply.
• Previous experience in tele sales, telecalling, collections, customer support, or relationship management will be an advantage.

Key Performance Indicators (KPIs)

• Number of calls completed.
• Lead conversion and sales achieved.
• Collection/recovery achieved.
• Number of qualified referrals generated.
• Customer query resolution rate.
• Customer satisfaction.
• Follow-up effectiveness.
• Daily/monthly target achievement.

Preferred Candidate Profile

• Confident and energetic while speaking with customers.
• Comfortable making a high volume of calls.
• Target-oriented and self-motivated.
• Patient and professional when handling customer objections or complaints.
• Willing to learn and grow within the organization.

Compensation & Benefits

• Salary: 14,000 – 27,000 per month
• Incentives: Performance-based incentives applicable.
• Other Benefits: PF / ESI.
• Training and career-growth opportunities available.