Sales Executive Inbound Calls And Lead Conversion

Exalans & Hunar - Your Virtual HR!; Ernakulam; Hybrid; INR 180,000 - 240,000; Full time

Benefits offered by this job

Performance-based incentives

Hybrid work flexibility

Training and learning opportunities

Career growth opportunities

Job summary

Exalans & Hunar - Your Virtual HR! is seeking a Sales Executive to handle inbound calls and convert qualified leads into customers. The role is based in Ernakulam, Kerala with hybrid work setup and is open to freshers with strong communication skills in English and Malayalam.

The ideal candidate will understand customer requirements, recommend suitable solutions, and close sales while maintaining a positive customer experience. Prior inside sales or tele-sales exposure is a plus.

Qualifications

• Freshers welcome with good communication skills and a sales mindset.
• Experience in inside sales, tele-sales, or customer-facing roles is a plus.
• Proficiency in English and Malayalam; knowledge of Hindi/Tamil is an advantage.

Responsibilities

• Handle inbound calls and understand customer requirements.
• Recommend suitable products/services based on customer needs.
• Pitch products/services and convert enquiries into sales.
• Address objections and negotiate to close deals.
• Follow up with leads that do not convert initially.
• Maintain records of calls, leads, and conversions.

Skills

Excellent communication in English

Excellent communication in Malayalam

Persuasion/negotiation

Inbound calling

Tools

CRM tools

MS Excel/Google Sheets

Job description

Job Description:

Job Title: Sales Executive – Inbound Calls & Lead Conversion

Location: Ernakulam, Kerala (Hybrid)

Employment Type: Full-time

Experience: Freshers welcome; prior sales or tele-calling experience is an advantage

About the Role

We are looking for a confident, persuasive, and customer-focused Sales Executive to handle inbound enquiries and convert qualified leads into customers.

Since the leads are generated through inbound enquiries, the role primarily involves understanding customer requirements, recommending the right product or service, addressing concerns, following up with interested prospects, and successfully closing sales.

Key Responsibilities

• Handle inbound calls and understand customer requirements.
  
• Recommend suitable products or services based on customer needs.
  
• Pitch products/services effectively and convert enquiries into sales.
  
• Handle customer objections and negotiate confidently to close deals.
  
• Follow up with leads that do not convert during the initial interaction.
  
• Maintain accurate records of calls, leads, follow-ups, and conversions.
  
• Update customer information in the CRM or relevant tracking sheets.
  
• Achieve monthly sales and conversion targets.
  
• Coordinate with internal teams to ensure smooth onboarding of converted customers.
  
• Maintain a professional and positive customer experience throughout the sales process.
  

Requirements

Requirements

• Excellent communication skills in English and Malayalam.
  
• Knowledge of Hindi/Tamil will be an added advantage.
  
• Strong persuasion, negotiation, and closing skills.
  
• Confident and comfortable handling inbound calls.
  
• Ability to understand customer requirements and recommend appropriate solutions.
  
• Target-oriented with a strong desire to achieve sales goals.
  
• Basic computer proficiency, including MS Excel/Google Sheets and CRM tools.
  
• Freshers with good communication and a sales-oriented mindset are welcome.
  
• Prior experience in inside sales, tele-sales, customer service, or other customer-facing roles will be an advantage.
  

What We Offer

• Attractive performance-based incentives.
  
• Hybrid work flexibility.
  
• Training and learning opportunities.
  
• Career growth opportunities within the sales team.
  
• Supportive and performance-driven work environment.
  

Ideal Candidate

The ideal candidate should be confident, energetic, persuasive, and customer-focused, with the ability to turn inbound enquiries into successful sales. A strong communication style and willingness to work toward targets are essential for this role.