Customer Service Executive

Tech Mahindra; Dadri, Faridabad District, New Delhi; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Both side cabs

Incentives

Job summary

Tech Mahindra is hiring for a chat-based international customer support role. You will resolve queries, address billing issues, and identify customer needs to ensure satisfaction. Rolling shifts including night shifts are required; good English communication is essential.

Candidates should have at least 1 year of international BPO chat experience and pass 12th standard. On-the-job incentives and cab facilities are provided as perks.

Qualifications

• At least 1 year international BPO experience in chat.
• Good English communication skills.
• Be comfortable with rotational and night shifts.

Responsibilities

• Resolve international customer queries over chat.
• Interact with customers for resolving billing issues.
• Identify and assess customer needs to achieve satisfaction.

Skills

BPO chat experience

English communication

Education

12th Pass

Job description

Role & responsibilities

• Resolve international customer queries over chat
• interact with customers for resolving billing issues
• identify and assess customer needs to achieve satisfaction

Preferred candidate profile

• should have at least 1 year international bpo experience in chat process
• minimum 12th Pass
• be comfortable with rotational and night shifts
• good English communication skills

Perks and benefits

• Both side cabs
• Incentives